Data We Collect and Why We Collect It
When you create an account, we collect the details you provide — your name, email address, phone number, and the payment method you use, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, transaction reference data linked to your mobile
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wallet is logged so we can verify the payment, resolve disputes, and keep your account history accurate. We also collect device and browser data — the type of phone you use, your IP address, and session activity — to detect unusual login behaviour and protect your
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account. If you contact our support team, that conversation is stored so we can track follow-up and improve our responses. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those
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processors need to complete your transaction. Retention periods vary by data type — transaction records are kept as long as required by applicable financial rules, while inactive account data is reviewed periodically. You can ask us what we hold about you at any time by writing
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to our support channel. Eligibility to use this platform and the scope of data rights available to you depend on your local law and the regions where our service operates.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.